Powerful features for every use case

Our speaker identification uses advanced voice activity detection and speaker embedding models to identify unique voice patterns. The system analyzes audio characteristics like pitch, tone, and speech patterns to distinguish between speakers. It works best with clear audio and distinct voices, and can handle 2-10+ speakers in a single recording. Speaker labels are automatically assigned and maintained consistently throughout the transcript.

Yes! On Pro plans and above, you can customize summary length, focus areas, and output format. You can request brief summaries, detailed summaries, or summaries focused on specific topics like action items, decisions, or key quotes. The AI can also extract specific information like dates, names, or topics based on your needs.

English, Spanish, French, German, Italian, Portuguese, and Mandarin have the highest accuracy (95%+). Most European and major Asian languages achieve 90%+ accuracy. Less common languages typically achieve 85%+ accuracy. Accuracy can vary based on audio quality, accent, and background noise regardless of language.

Batch processing allows you to upload multiple files at once (up to 50 files on Studio plans, unlimited on Agency/Enterprise). Files are processed in parallel for maximum efficiency. You can track progress for each file individually, and all transcripts are available in your dashboard once complete. Batch exports are also supported for downloading multiple transcripts at once.

Real-time transcription via API is coming soon for Enterprise customers. It will use WebSocket connections for streaming audio and will provide sub-second latency. The current API supports file uploads with async processing and webhook notifications when transcription completes.

We support all common audio formats (AAC, FLAC, M4A, MP3, MPEG, MPGA, OGG, WAV) and video formats (MP4, WEBM). Maximum file size varies by plan: Free (100MB), Pro (500MB), Studio (2GB), Agency (5GB), Enterprise (custom). For larger files, contact us for enterprise solutions.

Translation accuracy depends on the source and target languages. For major language pairs (English ↔ Spanish, French, German, etc.), accuracy is 90%+. For less common pairs, accuracy may be 80-85%. Translations maintain context and proper grammar, making them suitable for understanding content, though professional translation may be needed for publication.

Yes! All transcripts can be edited directly in the dashboard. You can correct errors, add speaker names, format text, and make any changes needed. All edits are saved automatically and can be re-exported in any format. Edits don't affect the original audio file.

Custom vocabulary (Enterprise only) allows you to train the system on industry-specific terms, technical jargon, brand names, and specialized terminology. You provide a list of terms and their pronunciations, and the system improves accuracy for those terms by 5-10%. This is especially useful for legal, medical, technical, or brand-specific content.

When you submit a transcription job via API, you can specify a webhook URL. When the transcription completes, we send a POST request to your webhook with the transcript data, status, and metadata. Webhooks include retry logic and signature verification for security. This enables fully automated transcription workflows.

Yes! Word-level timestamps are available on Pro plans and above. They're included in JSON exports and can be used for precise video editing, subtitle creation, and advanced applications. Word-level timestamps show the exact start and end time for each word in the transcript.

The AI Q&A feature (Pro+) allows you to ask questions about your transcript content. The AI analyzes the full transcript and provides answers based on the content. You can ask about specific topics, people mentioned, decisions made, action items, or any other information in the transcript. Answers are contextual and accurate.

Enterprise plans include SOC2 Type II, GDPR, and HIPAA compliance. We maintain annual certifications and undergo regular security audits. For specific compliance requirements, contact our enterprise team. All plans include basic security features like encryption and data ownership.

Yes! Our API enables integration with any platform. We also offer pre-built integrations for popular tools (coming soon). For custom integrations, our API documentation provides comprehensive guides and code examples. Enterprise customers can request custom integrations and dedicated support.

Transcript storage varies by plan: Free (90 days), Pro (1 year), Studio (2 years), Agency (5 years), Enterprise (indefinite or custom). You can download and backup transcripts at any time. Deleted transcripts are permanently removed within 30 days.

If a transcription fails, you'll be notified immediately via email and in-app notification. The file won't count against your quota. Common failure reasons include corrupted files, unsupported formats, or processing errors. You can retry the transcription or contact support for assistance. Failed transcriptions are automatically retried once before notification.

Yes! You can upload recordings of phone calls in any supported format. For best results, use clear recordings with minimal background noise. Phone call transcriptions work well for customer support, interviews, and business calls. Real-time phone call transcription is coming soon for Enterprise customers.